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FAQ'S

ABOUT OUR SCARVES

Our scarves are designed in Australia and then digitally printed in India. Our factory is managed by skilled adults who work regular hours for a fair wage in a clean and well equipped environment. We are committed to social and ethical responsibility and a percentage of our profits is contributed to our weaving community in Nepal as well as to GoodWeave which uses it to free children from working at the looms and assist with their education.

Our scarves are made of a blend of cashmere and modal (10% cashmere and 90% modal). Modal is a man made natural fibre that comes from the bark of the beech tree. Modal is a wonderful fibre that drapes beautifully, absorbs the dye really well, does not shrink and is gorgeously soft to wear.  The cashmere comes from Kashmir and this is what brings the warmth as well as softness to the scarf.

CLEANING 

We recommend dry cleaning your scarf if it needs to be washed.

As most of the scarf comprises modal which is an easy to wash fabric you may wash it in cold water with a very mild bleach free detergent. Do not leave it to soak. Hang it to dry or lay it flat. 

If necessary iron it on a low heat or steam on the back side.

ORDERING

Scarves can be ordered and paid for via our website. We accept all major credit cards and PayPal. We do not accept AfterPay.

If you would like to visit our studio to see and feel our scarves please be in touch HERE to arrange a time to pop into our studio in Alexandria (Sydney). 

PROCESSING MY ORDER

We usually process orders within 48 working hours. You should be able to see online whether your scarf is in stock or not. Please don't hesitate to get in touch and we can let you know when we are expecting stock to arrive.

PACKAGING

Each scarf is beautifully packed in its own suede pouch with its own story and then packaged to ship. It does not include an invoice so you can send it as a gift. We can add a personal card with your message if you wish. Just let us know when you order.

SHIPPING

Your order is shipped within 48 hours if stock is available and you will be provided with a tracking number via email. If your scarf is not currently in stock you will be notified and given an idea of when we can expect your scarf in. Shipping within Australia is complimentary. At this stage we do not ship overseas.

EXCHANGES AND REFUNDS

Returns are accepted for refund, credit or exchange.

Returns must be made within 14 days of receipt of your order

Returned merchandise must be unused, still in original packaging and with all tags still attached. Any merchandise that has been worn, used or washed may not be returned.

Before returning any merchandise, please inform us by sending an email to ruth@ruthieldesigns.com.au and you should hear back from us within 48 hours.

Once you have approval to return your merchandise, please return it to us at Unit 18, 17-21 Bowden Street, Alexandria, NSW, 2015.

Please note, we do not cover the cost of postage for returns.

Sale items may not be returned and we do not offer a refund on sale items.

 

WHAT IF THE SCARF I WANT IS SOLD OUT?

We produce limited editions of each scarf. The WONDERS OF NATURE COLLECTION will be restocked in mid April so if there is one that you want please let us know HERE and we can arrange to let you know once it has arrived.

DO YOU OFFER GIFT CARDS

Of course! Please get in touch with us HERE to arrange your gift card.

STOCKISTS

We currently only sell online and from the studio however we do hope to have some stockists around Australia in the near future. If you would like to stock our scarves, please get in touch with us HERE

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Please feel free to get in touch with us at any time at ruth@ruthieldesigns.com.au and we will assist you with any questions.